support

Because of our IT Healthcare background, we have built up expertise in a wide range of Integration engines. We specialise in:

  • IBM Message Broker
  • Oracle SOA Suite
  • JCAPS
  • e*Gate
  • ICAN
  • Clearspan
  • Glassfish
  • Mirth

We currently offer 2 levels of Integration Engine support; Standard and Enhanced.

If you opt for our Standard service, then we will provide you with:

  • Access to a dedicated UK support team, monitoring your Integration Engine 9 to 5 Monday to Friday
  • Fully documented Integration Engine interfaces
  • Remote monitoring of all connections, queue sizes and queue thresholds
  • Investigation of all interface issues to determine the corrective action
  • A team that will work with your 3rd party applications support suppliers when needed
  • Detailed recording and notification on the progress of every issue
  • Access to our online support ticketing system
  • Quarterly performance reports

If you opt for our Enhanced service, then we will provide you with:

  • All aspects of the Standard service, plus …
  • Access to a dedicated support team providing 24 hour support, 7 days a week, 365 days per year
  • An actionable quarterly report with a quarterly performance review
  • Access to a dedicated Account Manager
  • Clients we support include Basingstoke and North Hampshire Hospitals, Imperial College Healthcare NHS Trust, Great Ormond Street Hospital for Children and Chelsea and Westminster Hospital.

Please contact us for further information and to see how we may help you.